Return Policy
This Refund Policy is applicable to purchases made from monarchfurniture.com.au
Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Goods Damaged in Transit
If any goods arrive damaged, please contact us within 24 hours of receipt. We will arrange to have the damaged item returned to our warehouse and either replace the product or refund the price to you. Damaged goods must be returned to our warehouse in the condition received by you with all original packaging. This will only apply whereby transport has been organised by us to you through our carriers. All claims need to be made in writing including any photos and emailed immediately to sales@monarchfurniture.com.au
Consumer Guarantees
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
- the goods are faulty;
- the goods are wrongly described;
- the goods are different from a sample shown to you; and/or
- the goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Any shipping costs to return the original product to us will be at our cost, whereby we consider the goods to have breached a consumer guarantee. If on examination of goods, returned to us, are found to not be in breach of the consumer guarantees, then we may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.
Refunds
Refunds will be processed by us and will normally be processed within 7 days
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.