Delivery by US
The following applies if you elect for a carrier arranged by us to deliver the goods (Carrier) instead of collecting or arranging your own collection and/or delivery of the goods.
A service provided by our specialist delivery partner and tailored for Monarch Furniture customers. After you order leaves our warehouse, you will be contacted to arrange a suitable time for receiving your delivery. Your furniture is safely packaged for safe transit and will be delivered and handled by a professional delivery driver. Monarch Furniture offers 2 delivery options: Standard Delivery or Dual Man Delivery.
Standard Delivery:
With our standard delivery service, you will be required to assist the driver in carrying the item from the curbside.
Dual Man Delivery (only valid with eligible freight and postcodes):
With our dual man delivery service option provided by our specialist delivery partner and tailored for our Monarch Furniture customers. A team of two professional delivery staff will bring the furniture items to your front door. NOTE: The delivery team may not necessarily bring the items inside your house.
The following conditions are applicable with our delivery service :
- It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. If no person is present to accept the goods on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re- delivery.
- It is important that sufficient, clear and safe access is available to deliver the goods you have purchased, as well as adequate coverings for protection on flooring. It is OH&S policy for Delivery staff to wear protective shoes.
- Deliveries to any address that require using a lift or staircase will only be left at the entrance of the lift or foot of the stairs. Unfortunately courier drivers are not able to help bring the order up the stairs or lifts so you will need to organise for another person to help you bring the product to your address.
- Please remember that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order.
- All deliveries will be delivered to the outer door only of the premises. Where accessibility is an issue you are required to advise in advance prior to delivery. Failure to advise will incur additional charges and may result in the goods being return to our depot.
- In cases where the goods need to be assembled, additional charges will apply. You should advise Monarch Furniture customer service if this is required prior to delivery. Fees and charges are applicable please contact us for updated pricing.
- In the event of a re-delivery due to reasons above in paragraphs (a), (b), (d) or (e), you will be charged double your original delivery fee (2 x delivery fees).
- When receiving goods, please inspect thoroughly before signing Received in good order as any claims for scratches, marks, dents or other damage will not be accepted.
- Failure to collect or take delivery of goods after 21 days from the date of contact by our Delivery department will result in the Sales Order being cancelled and all monies paid being forfeited.
- We make no representations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier.
- All packing and wrapping materials are your responsibility and will be left at the premises (delivery address).
- Any damage to property must be reported to the Carriers delivery driver and recorded at the time of delivery.
Collection of Goods from Us
The following applies if you elect to collect or arrange your own collection and delivery.
- We will not accept claims for scratches, indentations, marks, missing colour or any other damage once you have collected the goods from our Distribution Centre.
- When receiving goods, please inspect thoroughly before signing Received in good order as any claims for scratches, marks, dents or other damage will not be accepted.
- If collecting goods from our Distribution Centre, you must contact our Delivery department prior to pick-up and make an appointment.
- Payment must be made in full, 48 hours prior to collection of goodsat your nearest showroom, by cash or bank cheque. Personal cheques will NOT be accepted. For your convenience we can accept a credit card in-store 48 hours prior to pick-up, surcharges will apply. Credit cards will NOT be accepted over the phone.
- Upon collection of goods, an original Sales Order & Payment Receipt must be presented.
- OH&S prohibit our staff from lifting furniture outside our warehouse. Please make sure you have sufficient help to carry furniture from our warehouse to your vehicle.